Faq's
Frequently Asked Questions
Find answers to the most common questions about our products, shipping, and orders.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery within the United States usually takes 3–7 business days, depending on your location and carrier service.
Do you offer free shipping?
Yes! We currently offer FREE shipping on all U.S. orders for a limited time as part of our launch promotion.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to track your package through the shipping carrier’s website.
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can contact our support team to request a return or exchange.
What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item. Our support team will quickly assist you with a replacement or refund.
How can I contact customer support?
If you have any questions or need assistance, you can reach our support team anytime at service@sondermonae.com. We’re happy to help!