Privacy policy

Last updated: March 8, 2026

Sondermonae operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Sondermonae is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed.

Personal Information We Collect

When we refer to "personal information", we mean information that identifies or can reasonably be linked to you.

Contact details including name, billing address, shipping address, phone number, and email address.
Payment information including transaction details and payment confirmations.
Account information such as username, password, and preferences.
Transaction information including products viewed, added to cart, purchased, returned, or exchanged.
Customer support communications and inquiries.
Device information including browser type, IP address, and device identifiers.
Usage information such as how you interact with our website.

How We Collect Information

We may collect personal information in the following ways:

Directly from you when you create an account, place an order, or contact us.
Automatically through cookies and similar technologies when you browse our website.
From service providers who assist in operating our store.
From partners or third-party services.

How We Use Your Information

Provide and Improve Services

We use your information to process orders, manage accounts, ship products, provide customer support, and improve our services.

Marketing and Advertising

We may send promotional emails, marketing communications, or advertisements related to our products and services.

Security and Fraud Prevention

Your information may be used to detect fraudulent activity, protect our store, and maintain secure transactions.

Customer Communication

We use personal information to respond to inquiries, provide order updates, and offer customer support.

Legal Compliance

We may process personal information to comply with legal obligations or enforce our policies.

Sharing Your Information

We may share personal information with:

Shopify and service providers who help operate our store (payment processing, analytics, shipping).
Marketing partners who help provide advertisements.
Authorities if required by law.
Third parties in connection with business transactions.

Shopify Hosting

Our store is hosted by Shopify. Shopify collects and processes certain personal information to help provide and improve the Services.

To learn more about how Shopify handles personal information, visit:

https://privacy.shopify.com/en

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

Security and Data Retention

We take reasonable measures to protect your personal information. However, no online transmission or storage system can be guaranteed completely secure.

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.