Refund policy

We want you to love your purchase from Sondermonae. If you are not completely satisfied, we’re here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.
The item must be in the original packaging with all tags attached.
A receipt or proof of purchase is required.

To start a return, please contact our support team at service@sondermonae.com. Our team will provide instructions on how to return your item.

Return Address:
Jay Williams
2236 Windsor Court
Perris, California 92571
United States

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs, unless the item received was defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will resolve the issue as quickly as possible.